Our Services

Solutions for everyday needs

MyITAssistant has scaled the scope of our services to provide our customers with the level of support service that works for each individual. Some customers want a onetime fix and require a lightning-fast response because they need to get it fixed right now. MyITAssistant offers a day pass; our Technology Support Team will use our remote support secure connection to run diagnostic tools to identify the problem. And with the customer we will apply the fixes necessary to get them going again. We will keep in touch for the next 24-hours to insure that the solution our specialized technicians provide is the correct one.

Standard Support

Many MyITAssistant customers want to contact a specialized technician for assistance when an unforeseen question or problem arises. Our Member Services, Bronze offering does just that. It allows Members to have a Live Chat session or connect to us and use our unlimited remote support service to address their issue. Our goal is to have a quick response to a question or potential problem.

Extended Support

For MyITAssistant customers that desire a more comprehensive support solution MyITAssistant Member Services offers several plans based upon how many users you wish to support. In addition to Live Chat and unlimited remote support MyITAssistant provides Remote Maintenance to remove viruses, spyware, and malware on a monthly base. In short we will Fix-it, Tune-it monthly so that you can Love-it. As a MyITAssistant member you can also utilize our Automated Backup cloud storage solution and Private Email accounts.

In supported geographic areas we offer On-Site Support. Some problems are best addressed in the environment in which they occur. MyITAssistant members receive a 33% discount for On-Site Support services from our non-member rate. Whether your operating environment is Windows, Mac or Linux or whether you are a Business or a Residential client we can help. Just contact MyITAssistant so we can Fix-it, Tune-it, you can Love it.

More Assistance

Should you have any questions, use our Frequently Asked Questions section or contact us using LIVE Chat for a quick response.